Is my package insured while in transit?

We fully insure all shipments. Should anything happen while your package is in transit to you, it will be covered by our Lloyd’s Of London insurance policy. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

Do you offer FedEx shipping to Alaska and Hawaii?

Due to special requirements set by the postal systems, we are unable to ship outside lower 48 states.

Do you ship to US territories?

We do not ship to US territories. Due to special requirements set by the postal systems & our precious metals insurance carrier, we are unable to ship outside of U.S. states.

Do I pay for the shipping on my home storage purchase?

We offer free shipping on all orders (minimum order value is $5000 USD). Furthermore, all of the packages we send out are fully insured and include tracking. This means you will be able to track your package while it is on its way to your home.

Where do you ship orders from?

All orders ship from our Delaware Depository in Wilmington, Delaware where our coins our stored.

How will I know when my order ships?

We will notify you by email once your order ships with carrier & tracking details.

Will I need to sign for my package?

All orders require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.

How do you ship orders?

Orders are shipped in inconspicuous packaging via either FedEx or USPS.*  Our shipping policy, which is based on order size. All shipments have tracking #, are fully insured & require a signature upon delivery.

When will I receive my order?

When you will receive your order depends primarily on three factors:

When we receive your payment (wires & ACH must be initiated/sent by you) Please note that you will receive a Paid email once your payment is received.

Holding period after cleared payment. Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email.

Shipping method and transit time. FedEx & USPS will be used. Tracking will be emailed to you 3 business days after payment processed.

Do You Offer International Shipping?

No, our precious metals insurance carrier (Lloyd’s Of London) covers USA only (excluding Alaska & Hawaii)